TERMS OF SERVICE
Effective Date: [Insert Date]
Last Updated: [Insert Date]
These Terms of Service (“Terms”) govern your access to and use of the website https://www.amukelanisa.co.za/ (“the Website”), and the services provided by Amukelanisa Cleaning Solutions (“we”, “us”, “our”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
1. Who We Are
Amukelanisa Cleaning Solutions is a professional cleaning service provider operating in South Africa, offering residential, commercial, deep cleaning, and related services.
2. Use of the Website
You agree to use this Website only for lawful purposes. You may not use the Website:
To commit fraud or engage in misleading behavior
To transmit harmful or malicious software
To copy or duplicate content without consent
To interfere with the Website’s functionality or security
We reserve the right to restrict access to any user who violates these Terms.
3. Quotes & Service Bookings
All quotes provided are estimates based on the information you give us.
Final pricing may vary after on-site assessment.
Bookings are confirmed only after deposit or written confirmation.
We reserve the right to decline any booking request.
4. Payments & Deposits
Payment may be required upfront or upon completion, depending on the job.
Deposits are non-refundable if a client cancels less than 24 hours before the scheduled service.
Late payments may incur additional charges.
If you have questions about pricing or payment structures, please contact us directly.
5. Cancellations & Rescheduling
You may reschedule a booking at least 24 hours before your appointment at no charge.
Cancellations without sufficient notice may result in deposit forfeiture or a cancellation fee.
If we need to cancel or reschedule due to operational reasons, we will notify you promptly and accommodate a new booking.
6. Service Quality & Access
To perform services effectively:
The client must ensure safe access to the property.
The client must provide electricity and running water unless otherwise arranged.
We will not be responsible for pre-existing damage or defects in furniture, surfaces, flooring, appliances, or fixtures.
If you are dissatisfied for any reason, please notify us within 24 hours of service completion so we may address the concern.
7. Client Responsibilities
You agree to:
Provide accurate information when requesting a quote or booking
Remove valuable or fragile items from cleaning areas when necessary
Inform staff of any hazardous areas, chemicals, or equipment
We will not be liable for the loss of personal belongings not removed or safeguarded by the client.
8. Intellectual Property
All content on this Website — including text, logos, graphics, images, service descriptions, and layout — belongs to Amukelanisa Cleaning Solutions unless otherwise stated. You may not copy, reproduce, or distribute any content without our explicit permission.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect personal information.
10. Limitation of Liability
While we take every reasonable step to provide safe, professional service, we are not liable for:
Loss or damage resulting from misuse of the premises
Loss of income, business interruption, or indirect damages
Any incident caused by conditions outside of our knowledge or control
Our liability is limited to the value of the service provided.
11. Changes to These Terms
We may update these Terms from time to time. Revised Terms will be posted on this page with an updated “Effective Date.” Continued use of the Website constitutes acceptance of the revised Terms.
12. Contact Information
For questions, bookings, or complaints, please contact:
Amukelanisa Cleaning Solutions
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Address: [Insert Physical Location]